Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection. Visit route.com to learn more.

WHAT IS ROUTE INSURANCE?

Route is premium package protection for your TA3 Swim order! When you add Route's Package Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise while also protecting the planet! When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.

Every time you add Route Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Note: If your order does not have Route, TA3 Swim is not liable for any lost, stolen, or damaged items during shipping.

Route’s terms and conditions are listed here.

HOW DO I FILE A CLAIM FOR MY LOST, STOLEN, OR DAMAGED PACKAGE?

If you insured your order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done very quickly through the Route Claims Portal!

You can file claims for lost, stolen, or damaged packages.

Note: Make sure to have the TA3 Swim Order Number and/or the Route Order ID ready to use with the claim form.

Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim. 

HOW DOES ROUTE REIMBURSE ME?

Route will process your refund or reorder.

IF I RETURN MY ORDER, WILL I BE REFUNDED THE AMOUNT PAID FOR ROUTE INSURANCE?

No, Route’s Green Package Protection is a final sale add-on that can not be removed from an order once it is placed, or refunded if your order is returned.