FAQ's
HOW DO I EARN POINTS FOR MY PURCHASE?
Join our The Sculpt Club here and earn points on every purchase. These points can be redeemed for rewards and special offers!
Ways to earn points
Join program, per spend, ta3 app download, write a review, celebrate a birthday, refer a friend, like on facebook, follow on instagram, follow on tiktok.
WHAT IS YOUR RETURN POLICY?
We accept returns/exchanges within 21 days of purchase. At checkout, you'll have the option to add Free Returns + Package Protection for a small fee. If you select this, your return shipping is fully covered—no extra charge later.
International Orders and Sale/Promotional Orders - Please check policy page as special terms may apply. Start your return or exchange here. For exclusions and more details, see our full return policy.
HOW DO I INITIATE A RETURN?
We make it easy! Please visit our Return Portal to start the return process. All you will need is your order # and shipping zip code.
Once your TA3 return is received and inspected, we’ll email you to confirm whether it has been accepted or declined.
Please allow up to 7 business days from the date your tracking shows delivered for our team to process your return.
If your return is approved, please note that refunds may take an additional 3–5 business days to appear on your original payment method, depending on your bank or financial institution’s processing times.
For returns processed as store credit, a TA3 digital gift card will be issued once your return is received and approved, and will be sent to the email address used for the original purchase.
If your return is received in anything other than new, unworn condition, TA3 reserves the right to deny the return.
CAN I EXCHANGE FOR A DIFFERENT STYLE SUIT?
Yes! Our returns portal lets you exchange between sizes, style and colors!
It's important to note that not all styles are priced equally, and you may be required to cover the price difference. Additionally, please be aware that Sale items might not qualify for exchanges. If you have any questions or need further assistance, feel free to reach out to our dedicated support team.
HOW CAN I CONTACT YOU?
You can email us at hello@ta3swim.com or text at 213.256.0850 during our business hours of 9:00a - 5:00p PT Monday-Friday.
