Please use this link to start your Return or Exchange.
We offer Exchanges & Returns within 30 days of the ship date. All items must be unworn and have the original tag and hygienic liner attached. We are unable to refund for expedited shipping costs on the original order. Domestic returns will be subject to a $6.95 return shipping fee, which will be deducted from your refund. If you select store credit, the return shipping fee will be waived. Please use this link to start your Return or Exchange with Loop.
We offer Exchanges & Returns 30 days from the ship date. Returns are subject to a $20 USD restocking fee. All items must be unworn and have the original tag and hygienic liner attached. We are unable to refund for expedited shipping costs on the original order. Duties and taxes are non-refundable. Under certain conditions you are able to receive a refund of the duties and taxes paid from the country where you are located, however TA3 is unable to file the claim. Please use this link to start your Exchange or return with Loop.
Additional Return Guidelines
If you need your item by a certain date, we recommend returning for a refund and then placing a new order with expedited shipping to ensure you receive your item on time. Expedited shipping cannot be applied on Exchange orders and they will ship with FedEx ground. Exchange orders will ship when the original item(s) are dropped off for return at a Happy Returns location and or return is marked as delivered by the carrier.
Exchanges are limited to 3 times per order. To avoid multiple exchanges, we recommend reaching out to our Customer Happiness Team for assistance with sizing or styling at email@example.com
We reserve the right to refuse a refund if a product is damaged, excessively dirty, missing tags or hygienic liner. If upon inspection your return item does not meet the guidelines as outlined in our return policy, you will not be refunded.
BLACK FRIDAY / CYBER MONDAY SALE
Select Black Friday/Cyber Monday sale items are FINAL SALE and NOT eligible for exchanges, store credit or a refund. BFCM Sale items are not eligible for any other promotions or discounts to include our Friends with Benefits reward vouchers. Please be advised there may be limited quantities. Promotion is available for a limited time, while supplies last. Exchanges on the Lifty style purchased during BFCM sale are subject to availability only, if your preferred size is unavailable you may return it for a store credit to use toward a future purchase or sale. If you are unsure about your size, we recommend referring to our size & fit guide on the specific product, which you can find on any of our product pages, or you can reach out to one of our FIT experts for assistance at firstname.lastname@example.org.
Sale items are non-refundable. We will allow one exchange for sizing on sale items, with the exception of our Black Friday / Cyber Monday Sale. Please see BFCM terms & conditions above. Please be advised there may be limited quantities. Sale items are not eligible for any other promotions or discounts.