FAQ
About
Yes! Our Founder and CEO is fashion designer Leila Shams.
Fitting
We recommend watching our Fit adjustment video prior to putting on the suit.
For more specific sizing questions please reach out to one of our FIT experts at hello@ta3swim.com. It is helpful for our experts to assess the FIT by seeing photos. We recommend sending a photo of the front where the seam sits and the back lacing. All photos are kept private.
We typically recommend any one 5’3 and below go with the short length and any one 5’4 and above go with the regular long length.
The only time the above would not apply to you is if you are short with a longer torso and short legs which would require the regular long length OR If you are tall, very short waisted and have long legs. Then you would need the short length.
Yes! We recommend our reg/long plungey for longer torsos. The regular Plungey is the longest style swimsuit in our line.
To determine your torso length please visit our Size Guide
This could mean the suit is too big. If you’re happy with the fit and you’re keeping the suit you can trim the ties and then double knot. This is the same technique we use when sewing and will not damage the suit. You can also tie it around your waist like a belt.
Shipping & Orders
Yes we do! We currently ship to Canada, Australia and the UK, but sign up for our mailing list to be notified as we add more countries in the coming weeks!
Once your package is shipped you will receive an email notification with a tracking number. Please be aware that tracking numbers may take at least 24 hours to appear on a mail carriers site.
Our company strives to ship orders as quickly as possible. Once an order is submitted you will not be able to change the order. You may contact us about obtaining a return label.
Once an order has shipped and is in transit, we will not be able to update your shipping address. If your suit is delivered to a valid address, you may contact your local post office to see if they are able to redirect the package to you. Any orders sent to an invalid address will be sent back to our warehouse.
FedEx is experiencing an increase in volume, resulting in longer than average shipping times. Free Ground shipping can take up to 7 business days depending on your location. If you do not receive your suit on or after the 7th business day please reach out to us immediately at hello@ta3swim.com so our team can get in touch with Fedex.
Your order will ship next business day via FedEx Ground from California. Ground shipping usually takes 2 - 7 business days depending on your location. Please be advised that the ETA dates provided at checkout are estimated for ground shipping, they are NOT guaranteed.If you have a time constraint, we always recommend selecting 2Day or Standard Overnight shipping option.
Orders to Puerto Rico will ship next business day via USPS with an estimated delivery of 7-14 business days. Orders to Puerto Rico are not eligible for Standard overnight and 2nd-day air.
Orders placed by 12pm PT will ship the same business day, if you order on the weekend or a holiday it will go out the next business day. For orders placed after 12pm PT they will ship next business day. We highly recommend selecting 2Day or Overnight shipping if you have a time constraint. Please be advised that we do not ship on weekends!
US/DOMESTIC: We allow FREE returns within 30 days and exchanges within 45 days of ship date as long as the tags and liner are attached and no visible signs of wear.
INTERNATIONAL: Orders are subject to a $20 restocking and handling fee.
We make it easy! Please visit our Return Portal to start the returns process.
Yes! Our returns portal lets you exchange between sizes, style and colors.
We ship all exchange orders using standard ground shipping, which can take up to 7 business days. Your new order will ship after we receive and process your return. Exchange orders are shipped to the same address as your original order.
If you need your exchange sooner or need to change the shipping address, we recommend placing a new order and returning your original items for a refund.
Check out our Shipping or Returns & Exchanges page for more information or contact us at hello@ta3swim.com.
Inventory
Please subscribe to our emails (by searching for "Get on the List" on the bottom-right corner of our website https://ta3swim.com ) to be notified first of restocks and new launches. If you have any further questions, please don’t hesitate to let us know. Thank you for your patience.
To find out when your specific size is back in stock please visit the product page and select your desired color, length and size and click "Notify me when available" button.
TA3 Promos
Sale items are non-refundable. We will allow one exchange for sizing on sale items. Please be advised there may be limited quantities. Sale items are not eligible for any other promotions or discounts.
Customer Service
Our customer service team is available Monday-Friday 9:00am-5:00pm ET. You can email us at hello@ta3swim.com or call at 213.256.0850. Inquiries are generally answered within one business day.
Rewards
Yes! Here are some common questions about our rewards program, TA3 Friends with Benefits!
- Earn 5 points for every dollar spent! Level up to our Friend tier to receive 7 points per dollar spent! Level up to our VIP tier to bank 10 points per dollar spent!
- Other ways to earn; follow us on social, sign up for mailing list, add your birthday, refer a friend, level up or leave a product review to earn extra points!
- Earn vouchers for $$ off purchases
- Level up to earn free 2 day shipping, 10% off of purchases, access to exclusive events, and more!
Log into your account, then click on 'My Rewards' and scroll down to 'Rewards'. If a Reward is available for redemption, you will be able to click 'Get Reward'. Once clicked, a code will appear that you can enter at checkout to redeem. Rewards can not be used in conjunction with any other promo codes or discounts.
Want to see your Reward history? You can scroll down to 'History' when you're logged into your account and reviewing your Rewards.
CATCH PAYMENTS
1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
2. To create an account, you’ll need to provide your phone number, name and email and link a debit card or bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
3. If you already have a Catch account, just verify your phone number and pay.
Yes! You’ll only earn money, never pay money.
If it’s your first time using Catch, you’ll get an extra $10 in store credit towards your next purchase in addition to what TA3 is offering.
Your TA3 credits can only be redeemed online at TA3 and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us.
You can’t earn or redeem credits on gift card purchases. Other than that, no restrictions!
Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account.
If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at TA3.
Unlike other payment methods who take a cut of every transaction, Catch charges TA3 only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.
Afterpay
Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com
Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Installments with Afterpay can only be applied to purchases made on https://ta3swim.com website.
Payment options depend on purchase amount.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Check out the Afterpay Payments FAQ.
Afterpay orders are delivered pursuant to delivery time frames presented by TA3 Swim after you complete your order online.
Yes, transaction value limits apply to purchases made on https://ta3swim.com using installments by Afterpay.
There are certain items that are restricted from purchase using Afterpay.
Subject to TA3 Swim's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets TA3 Swim's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
You will be prevented from using Afterpay and you may be charged a late fee.
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.
Pay-in-4 purchases are always interest-free.
Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
Miscellaneous
For all suits please gently hand wash and lay flat to dry. Please avoid putting your suit in the washer or dryer. For all colors please pre-rinse before you wear to remove any excess dye. Please avoid using whiteners or highly chlorinated detergents when washing.
For all dresses and bodysuits hand wash and lay flat to dry. Please avoid putting your dress or bodysuit in the washer or dryer. Do not iron or bleach.
A nylon and spandex blend.
A rayon, nylon and spandex blend, lining contains polyester.