FAQ

About

Are you female owned?

Yes! Our founder and CEO is fashion designer Leila Shams.

Fitting

What size should I buy?

Please take our Fit Quiz as a general guide to help you select your size. For more specific sizing questions please reach out to our Customer Care Team at hello@ta3swim.com.

Shipping & Orders

Do you ship internationally?

We offer shipping to Canada and Australia.

No returns or exchanges on International orders.

How can I track my package?

Once your package is shipped you will receive an email notification with a tracking number. Please be aware that tracking numbers may take at least 24 hours to appear on a mail carriers site. 

Can I change my order once it has been submitted?

Our company strives to ship orders as quickly as possible. Once an order is submitted you will not be able to change the order. You may contact us about obtaining a return label.

Can I have my order redirected to a different address?

Once an order has shipped and is in transit, we will not be able to update your shipping address. If your suit is delivered to a valid address,  you may contact your local post office to see if they are able to redirect the package to you. Any orders sent to an invalid address will be sent back to our warehouse. 

My Package is missing

Fedex is experiencing an increase in volume, resulting in longer than average shipping times. Please allow an additional 1-2 days for your package to arrive.

If you have not received your package in one to two days please send an email to hello@ta3swim.com with your order information and our team will be happy to investigate.


if you paid for express shipping or 2nd day air and you did not receive your suit please contact our team immediately.

WHEN WILL I GET MY ORDER IF I CHOOSE FREE SHIPPING?

Your order will ship next business day via Fed Ex Ground from California. Ground shipping usually takes 2 - 5 business days.

WHEN WILL I GET MY ORDER IF I PAY FOR FASTER SHIPPING?

Orders go out next business day unless you pay for 2 day or next day air and order before 1PM pst. Then it goes out same business day (not on the weekend). If you order on the weekend or a holiday it will go out the next business day.

WHEN WILL I RECEIVE MY PRE-ORDER?

Please e-mail hello@ta3swim.com to find out when your order will ship.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

Free returns & exchanges within 30 days of ship date with tag & liner. You can mail or drop off your return - no packaging needed. Find
locations here https://locations.happyreturns.com

No returns or exchanges on International orders.



How do I initiate a return?

We make it easy! Please visit our Happy Returns portal to start the return process.

Can I exchange for a different style suit?

Our happy returns portal only allows you to exchange for a different size. If you would like to change the style of your suit, you will need to place a new order and return the other suit for a refund.

When will I receive my exchange?

We ship all exchange orders using standard shipping. Your new order will ship after we receive and process your return. Exchange orders are shipped to the same address as your original order. If you need your exchange sooner or need to change the shipping address, we recommend placing a new order and returning your original items for a refund.

Customer Service

How can I contact you?

Our customer service team is available Monday-Friday 9:00am-5:00pm EST. You can email us at hello@ta3swim.com. Inquiries are generally answered within one business day. 

Miscellaneous

HOW DO I CARE FOR MY SUIT?

For the red & pink please pre-rinse before you wear it to remove any
excess dye. For all colors hand wash in cold water and lay flat to dry.

WHAT ARE THE SUITS MADE OF?

Nylon and spandex blend