HOW IT WORKS

FREE RETURNS + PACKAGE PROTECTION

Shop with peace of mind knowing that all eligible* items in your order are protected against return fees and covered if lost, stolen, or damaged in transit. Return or exchange your items without any extra hidden fees, like handling fees or restocking fees.

*Some items may not be eligible for this service, such as items that are final sale or subject to certain promotional terms. By opting out of this service, you will be responsible for a return label fee of $11.95. Your package won't be protected if lost, stolen, or damaged in transit. The price of this service includes a $2.98 flat fee, plus 2% of the cart total. In certain states, sales tax may also be included in the total.

PACKAGE PROTECTION

File a claim HERE

Simply get a refund when you report your package as lost, stolen, or damaged in transit within 7 days of its scheduled delivery.

• Loss: Domestic packages not delivered 30 days after order fulfillment (the date when the order is shipped by the merchant) or international packages not delivered 60 days after order fulfillment are considered lost.
• Theft: Packages marked as delivered but not received by the shopper are considered stolen, though in some cases this may be due to non-criminal delivery issues or confusion. Theft must be reported within seven days of the package being marked as delivered. To qualify as a case of theft, supporting documents, such as a police report, may be required. For details, see What Supporting Docs are Required for a Claim of Theft? in Seel's help center.
• Damage: Package Protection covers items that have been damaged beyond the point of usability—fractured, shattered, bent (if not bendable), crushed, etc. It does not cover cosmetic damage such as scratches or dents, manufacturing damages, packaging errors, or unsealed items. Damage must be reported within seven days of the package being marked as delivered.

All issues must be reported within 90 days of the order date. The maximum value covered by Package Protection is $5,000 per order.

If a shopper runs into one of these issues with their order, they can initiate a Package Protection claim. Shoppers can open claims by either contacting the merchant directly or using the Seel Resolution Center, which is linked in the Checkout+ confirmation email sent to the shopper. Seel then verifies the claim and pays out the full refund value of the purchased item without needing the merchant to cover the cost.

For more information, please read the Package Protection Terms and Conditions.